Your Questions, Answered.
Frequently AAAsked Questions.
Got Questions? We've Got Answers.
At AAA Print Group, we believe in making your print experience as smooth and hassle-free as possible. Whether you’re a first-time customer or a long-time partner, we’ve gathered answers to some of the most frequently asked questions we receive. If you can’t find what you’re looking for here, feel free to get in touch—we’re always happy to help.
Can’t Find the Answer?
If you couldn’t find the answer you were looking for, don’t worry! Our team is here to help. Simply get in touch with us, and we’ll make sure to provide the information you need to get your print project on track.
How do I get a quote for my print job?
Simply send us your project details—such as the type of print, quantity, size, and any special requirements—and we’ll provide you with a custom quote. You can easily request a quote via our website or contact us directly.
What file formats do you accept for printing?
We accept a variety of file formats, including PDF, TIFF, JPG, EPS, and AI. For the best results, we recommend submitting high-resolution PDFs with all fonts and images embedded.
How do I prepare my file for print?
Ensure your files are set up to the correct dimensions with a bleed if necessary. Use CMYK colour mode, and make sure all fonts are embedded or outlined. If you’re unsure, we’re happy to guide you through the process.
Do you offer design services?
While we don’t offer design services, we can work with files created by your designer, or provide print-ready templates to help get your project started.
What is the minimum order quantity for printed materials?
While we don’t offer design services, we can work with files created by your designer, or provide print-ready templates to help get your project started.
What is the typical turnaround time for print jobs?
Standard turnaround times are usually between 3-5 business days. For larger or more complex projects, please allow additional time. Rush orders are available for an expedited fee.
How can I pay for my print job?
We accept various payment methods, including credit cards, and bank transfers. Payment is typically required before printing begins.
What types of print finishes do you offer?
We offer a wide range of finishes, including matte, gloss, satin, spot UV, and textured options. The right finish depends on the look and feel you want for your materials. We are always happy to accommodate custom orders where necessary.
Can I request a sample before placing a large order?
Yes, we provide samples upon request. This allows you to review the quality of our work and ensure it meets your expectations before committing to a larger order.
How do I submit my files for printing?
You can upload your files by emailing them to us. Be sure to include your order details to help us process your job faster.
What is the best resolution for print files?
For high-quality prints, we recommend a minimum resolution of 300 DPI (dots per inch). This ensures sharp, clear images without pixelation.
Do you offer large format printing?
Yes, we offer large format printing for banners, posters, and signage. We can print in a variety of sizes to suit your needs.
Can I print on different materials?
Absolutely! We offer printing on a wide range of materials, including paper, fabric, plastic, vinyl, and metal. Let us know what you’re looking for, and we can help find the right material.
How do I know if my artwork is print-ready?
We’ll check your artwork to ensure it’s print-ready, but here are a few things to watch for: correct dimensions, embedded fonts, high resolution (300 DPI), and the use of CMYK colour mode.
Do you provide proofs before printing?
es, we offer digital proofs for approval before proceeding with the print job. This allows you to ensure everything is correct before we start production.
What is the difference between digital and offset printing?
Digital printing is great for smaller runs with quicker turnaround times, while offset printing is more cost-effective for larger volumes. We’ll help you choose the best option for your project.
How do I change or cancel my print order?
Once an order is placed, changes or cancellations may be limited. Please contact us as soon as possible, and we’ll do our best to accommodate your request, depending on the stage of production.
Do you offer eco-friendly printing options?
Yes, we offer eco-friendly printing options, including recycled paper and carbon-neutral printing. Let us know if you’d like to explore these options for your project.
What is the cost of shipping or delivery for printed materials?
Shipping costs depend on the size and destination of your order. We offer standard shipping options, and expedited delivery is available at an additional cost. We’ll provide an estimate during the quote process.
Can you print custom sizes?
Yes, we can accommodate custom sizes for most print jobs. Let us know the exact dimensions, and we’ll tailor the print to your specifications.
What is the difference between full-colour and spot-colour printing?
Full-colour printing uses a combination of four colours (CMYK) to produce a wide range of colours, while spot-colour printing uses specific pre-mixed inks for more precise colour matching.
What is the best way to protect my printed materials?
We recommend using protective coatings, such as laminates or UV coatings, to keep your prints safe from wear and tear. For more delicate materials, we can advise on the best storage and handling methods.
Can I print on both sides of the paper?
Yes, we offer duplex printing (printing on both sides) for many products, including brochures and business cards. Let us know if this is part of your project requirements.
How can I ensure my print materials match the colours I see on screen?
Since screens display colours in RGB, we use CMYK for print. For accurate colour matching, it’s best to request a proof or work with a Pantone colour guide. We can help ensure your colours come out as expected.
What if I need my print job urgently?
We offer expedited services for rush orders. Please contact us with your deadline, and we’ll do our best to accommodate your needs.
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If you didn’t find the answer you were looking for, we’re here to help. Get in touch with our team, and we’ll make sure you have all the details you need to get your print project sorted.